When you join Judo Ops, we assign a pre-trained Native German Amazon account manager to your DE account who handles all of the everyday tasks associated with operating your business in Germany.
Their responsibilities include:
Answering all incoming customer questions and comments
Monitoring listings' reviews & attempting contact with customers who have left a negative review
Monitoring seller feedback and messaging customers who have mistakenly left a product review as feedback
Publicly responding to seller feedback
Sending messages to customers who submit a refund request or return their item
Submitting seller support tickets
Resolving issues with orders
Resolving issues with FBA and incoming inventory replenishment shipments
HERE IS HOW IT WORKS
Your account manager is plug-and-play. They are pre-trained and experienced navigating Seller Central.
Once initiated, your Judo Ops account manager will learn about your brand to get a feel for how you like to deal with customers and with Amazon so that their actions perfectly reflect your company and brand identity.
Your Judo Ops account manager only needs access to a small portion of your Amazon account, so there is no risk to your business of your account manager accessing any information or resources you don't want them to access.